Shipping Policy
We deliver across Europe to Austria, Belgium, the Netherlands, Finland, Germany, Italy, and Switzerland.
For Italy, we deliver to all regions except the following postal codes: 22060 (Como), 23030, 23100 (Sondrio), and 21037, 21050 (Varese).
For Germany, we deliver across the country, excluding the areas of Büsingen am Hochrhein and Heligoland.
For Finland, we deliver across the country, excluding the Åland Islands.
Delivery is free of charge if you reach the minimum order value of 79,99 €. Otherwise, the standard delivery fee is 5,99 € for all countries except for Switzerland, 7.99 € and the UK, 7.99 £.
Standard delivery: We will inform you about the expected delivery time of your order at checkout and in your order confirmation email - this time may vary according to the selected items and the shipping method.
Express shipping: For urgent orders we offer 'UPS Express' as a delivery method.
Once your parcel has been handed over to one of our logistics partners, you will receive your order's tracking number along with the delivery confirmation via email. This will allow you to check the status of your delivery online using our logistic partner's tracking portal.
Our online shop is also available in France and Spain. If you are located in one of these countries, please navigate to the bottom of this page and select your location to shop
Shipping Costs
We offer the following convenient delivery options:
*Rules & Restrictions:
- Orders are shipped Monday to Friday, excluding bank holidays.
- No delivery on bank holidays.
- All orders will also require a signature upon receipt. This process has been put in place to ensure you receive the goods that you have ordered.
Express Shipping:
- Ordered by 11am, Monday to Thursday --> next day delivery (Tuesday to Friday).
- Ordered after 11am Thursday to 11am Friday --> delivered the following Monday.
- Ordered after 11am Friday until Sunday --> delivered the following Tuesday.
No delivery on bank holidays.
Delivery Attempts
If you are not available to receive your delivery, the carrier might leave a contact card (depending on type of delivery service and carrier) at your address indicating when they will attempt to re-deliver the package. If you are not able to receive the parcel on the last attempt the carrier is willing to make, it will be returned to the carrier depot. You will then have to contact the carrier to make arrangements for the collection, otherwise the order will be returned to our warehouse and you will be refunded through your original payment method.
Shipping Address Change
Please note that once your order has been placed, unfortunately we are unable to cancel your order or change your billing/shipping information.
We therefore recommend checking the delivery address information before placing an order. If you’re not completely satisfied, you can simply return your order by following the instructions in the return delivery note.
Packaging
With your dockers.com orders, you may receive the following packaging from us:
This is PAPER COLLECTION
| PAP20
Corrugated cardboard
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PAP21
Non-corrugated cardboard
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PAP22
Paper
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|---|---|---|
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This is PLASTIC COLLECTION
- Our belts hooks: LDPE4 (low density polyethylene)
Please keep in mind this information for sorting out our packaging correctly & check your local waste collection guidelines.